All Systems Operational

Uptime over the past 90 days. View historical uptime.
CGM Operational
90 days ago
99.97 % uptime
Today
Middleware API Operational
90 days ago
100.0 % uptime
Today
Review Queue Operational
90 days ago
99.96 % uptime
Today
Reporting Portal Operational
90 days ago
99.96 % uptime
Today
DMD External API Operational
90 days ago
100.0 % uptime
Today
ECP Web App Operational
90 days ago
99.96 % uptime
Today
Ecomm Platform Operational
90 days ago
99.96 % uptime
Today
FTP Operational
90 days ago
100.0 % uptime
Today
USAC - Vendor System Operational
90 days ago
99.99 % uptime
Today
NLAD Operational
90 days ago
100.0 % uptime
Today
National Verifier Operational
90 days ago
99.99 % uptime
Today
California Lifeline - Vendor System Operational
90 days ago
100.0 % uptime
Today
TPA (Maximus) Operational
90 days ago
100.0 % uptime
Today
Texas Lifeline - Vendor System Operational
90 days ago
100.0 % uptime
Today
TX-LAD (Solix) Operational
90 days ago
100.0 % uptime
Today
Third Party Vendor Systems Operational
90 days ago
100.0 % uptime
Today
LexisNexis Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Operational
90 days ago
100.0 % uptime
Today
BeQuick Operational
90 days ago
100.0 % uptime
Today
T-Mobile Operational
90 days ago
100.0 % uptime
Today
Google ReCaptcha Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 28, 2025

No incidents reported today.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025
USAC Vendor System Maintenance
Completed - The scheduled maintenance has been completed.
Dec 20, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 21:00 EST
Scheduled - National Verifier (NV), NLAD, Lifeline Claims System (LCS), and the Representative Accountabilty Database (RAD) will be unavailable due to scheduled monthly maintenance from Friday, December 19, 2025, at 9 p.m. until 2 a.m. ET on Saturday, December 20, 2025.
Nov 20, 14:40 EST
Dec 19, 2025
USAC - Vendor System - Intermittent Errors
Resolved - USAC informed us that the issue is resolved. We confirmed that we haven't seen any new examples for several hours now. If we start to see new examples, we will open a new incident.
Dec 19, 13:07 EST
Update - We're continuing to see intermittent errors on NaV consumer check transactions. We will continue following up with USAC until the issue is fully resolved.
Dec 19, 08:54 EST
Identified - USAC confirmed they are looking into the issue further. As soon as we receive additional info, we will pass it along.
Dec 18, 16:29 EST
Investigating - We're seeing intermittent errors connected with NaV check eligibility responses on in-person and ecomm orders. Until resolved, users may receive the following error: "There was an error processing your request. Click OK to return to the screen & try again" . We're escalating to USAC and will provide updates as they are available.
Dec 18, 15:30 EST
Dec 18, 2025
USAC Vendor System Ad-Hoc Maintenance
Completed - The scheduled maintenance has been completed.
Dec 18, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 21:00 EST
Scheduled - USAC will perform an ad-hoc system maintenance on Wednesday, December 17, from 9 p.m. to 9 a.m. ET on Thursday, December 18.

The production environments of the following systems are impacted, and users will not be able to perform transactions:
• National Verifier Portal
• National Verifier Carrier API

USAC will perform scheduled monthly system maintenance on Friday, December 19, from 10 p.m. to 4 a.m. ET on Saturday, December 20.

The production environments of the following systems are impacted:
• National Verifier Portal
• National Verifier Carrier API
• National Lifeline Accountability Database (NLAD)
• Lifeline Claims System (LCS)
• Representative Accountability Database (RAD)

We apologize for any inconvenience this may cause.
Dec 9, 11:03 EST
Dec 17, 2025
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

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