All Systems Operational

Uptime over the past 90 days. View historical uptime.
CGM Operational
90 days ago
99.85 % uptime
Today
Middleware API Operational
90 days ago
99.79 % uptime
Today
Review Queue Operational
90 days ago
99.79 % uptime
Today
Reporting Portal Operational
90 days ago
99.79 % uptime
Today
DMD External API Operational
90 days ago
100.0 % uptime
Today
ECP Web App Operational
90 days ago
99.79 % uptime
Today
Ecomm Platform Operational
90 days ago
99.79 % uptime
Today
FTP Operational
90 days ago
100.0 % uptime
Today
USAC - Vendor System Operational
90 days ago
100.0 % uptime
Today
NLAD Operational
90 days ago
100.0 % uptime
Today
National Verifier Operational
90 days ago
100.0 % uptime
Today
California Lifeline - Vendor System Operational
90 days ago
99.97 % uptime
Today
TPA (Maximus) Operational
90 days ago
99.97 % uptime
Today
Texas Lifeline - Vendor System Operational
90 days ago
100.0 % uptime
Today
TX-LAD (Solix) Operational
90 days ago
100.0 % uptime
Today
Third Party Vendor Systems Operational
90 days ago
100.0 % uptime
Today
LexisNexis Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Operational
90 days ago
100.0 % uptime
Today
BeQuick Operational
90 days ago
100.0 % uptime
Today
T-Mobile Operational
90 days ago
100.0 % uptime
Today
Google ReCaptcha Operational
90 days ago
100.0 % uptime
Today
IDscan.net - DIVE API Operational
90 days ago
100.0 % uptime
Today
Email Verification API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

USAC Vendor System Ad-Hoc Maintenance Apr 23, 2026 21:00-22:00 EDT

USAC will perform an ad-hoc system maintenance on Thursday, April 23, from 9 p.m. to 10 p.m. ET.

The production environments of the following systems are impacted, and users will not be able to perform transactions:

• National Verifier Portal
• National Verifier Carrier API

National Lifeline Accountability Database (NLAD) functions that require the National Verifier will also be affected (e.g., enroll or transfer transactions).

We apologize for any inconvenience this may cause.
Posted on Apr 21, 2026 - 13:06 EDT
Apr 23, 2026

No incidents reported today.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026
USAC Vendor System Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 EDT
Scheduled - National Verifier, National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), and Representative Accountability Database (RAD) will be unavailable due to scheduled monthly maintenance from Friday at 10 p.m. ET until 3 p.m. ET on Saturday, April 17, 2026.
Mar 31, 14:33 EDT
Apr 17, 2026
Apr 16, 2026
California Vendor System - Temporary API Outage
Resolved - Maximus confirmed the incident is resolved. CGM is seeing California transactions go through successfully. Please see official all clear from Maximus below:

"The Service Provider Intake API (SPIA) is now available again. Thank you for your patience and understanding as our team worked to resolve this issue."
Apr 16, 17:56 EDT
Identified - We wanted to pass along the following notice from Maximus:

"California LifeLine Service Providers,

The Service Provider Intake API (SPIA) is currently unexpectedly unavailable. Our IT Team is actively investigating the issue and working to restore service as quickly as possible.

We apologize for the inconvenience and appreciate your patience.

Additional updates will be shared as more information becomes available."
Apr 16, 17:27 EDT
Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Vendor System - Email Verification API - Intermittent Errors
Resolved - Response times have returned to normal, so we are marking this incident as resolved. If we start to see new examples, we will open a new incident.
Apr 9, 13:19 EDT
Monitoring - We're still seeing increased response times, but they appear to be intermittent at this time. The majority of transactions are going through successfully. If we receive an update from the vendor, we will pass it along.
Apr 9, 11:03 EDT
Investigating - We are currently seeing increased response times on the email verification API provided by one of our 3rd party vendors. Users may have trouble initiating applications or proceeding beyond demographics screen until the issue is fully resolved. We will provide further updates as we receive them.
Apr 9, 10:04 EDT
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