All Systems Operational

Uptime over the past 90 days. View historical uptime.
CGM Operational
Middleware API Operational
Review Queue Operational
Reporting Portal Operational
DMD External API Operational
ECP Web App Operational
Ecomm Platform Operational
FTP Operational
USAC - Vendor System Operational
NLAD Operational
National Verifier Operational
California Lifeline - Vendor System Operational
TPA (Maximus) Operational
Texas Lifeline - Vendor System Operational
TX-LAD (Solix) Operational
Third Party Vendor Systems Operational
LexisNexis Operational
Twilio SMS Operational
BeQuick Operational
T-Mobile Operational
Google ReCaptcha Operational
IDscan.net - DIVE API Operational
Email Verification API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

USAC Vendor System Ad-Hoc Maintenance Oct 27, 2026 21:00-23:00 EDT

USAC will perform an ad-hoc system maintenance on Tuesday, October 27, from 9 p.m. to 11 p.m. ET.

The production environments of the following systems are impacted:
• National Verifier Portal
• National Verifier Carrier API

NLAD functions that require the National Verifier will also be affected (e.g., enroll or transfer transactions).

We apologize for any inconvenience this may cause.
Posted on Oct 20, 2026 - 10:36 EDT

Oct 21, 2026

USAC Website Outage Notice
Resolved - This incident is now resolved. Please see the update below from USAC:

USAC is aware that usac.org and LifelineSupport.org were unavailable earlier today. Full access has now been restored.

We apologize for any inconvenience this may have caused.
Oct 21, 13:37 EDT
Update - Below is the latest update from USAC:

USAC is aware that usac.org and LifelineSupport.org are currently unavailable. Our technical teams are actively working to restore access by the end of the day. We will send a notice when the issue has been resolved.

• Service providers can access Lifeline systems via forms.universalservice.org.
• Consumers can apply online directly through the National Verifier consumer portal.

We apologize for the inconvenience and appreciate your patience.
Oct 21, 11:01 EDT
Identified - Please see the following notice from USAC:

USAC is aware that usac.org and LifelineSupport.org are currently unavailable. Our technical teams are actively working to restore access and we will share an update by 11 a.m. ET or sooner if service is restored.

• Service providers can access Lifeline systems via forms.universalservice.org.
• Consumers can apply online directly through the National Verifier consumer portal.

We apologize for the inconvenience and appreciate your patience.
Oct 21, 09:19 EDT

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

USAC Vendor System Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 EDT
Scheduled - National Verifier, NLAD, Lifeline Claims System (LCS), and Representative Accountability Database (RAD) will be unavailable due to scheduled monthly maintenance from Friday, October 16, 2026, at 10 p.m. until 3 a.m. ET on Saturday, October 17, 2026.
Sep 30, 12:55 EDT

Oct 16, 2026

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

USAC Vendor System Extended Ad-Hoc Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 08:00 EDT
Scheduled - USAC will perform an ad-hoc system maintenance on Saturday, October 10, from 8 a.m. to 4 p.m. ET.

The production and staging environments of the following systems will be unavailable for an extended period:
• National Verifier Portal
• National Verifier Carrier API
• National Lifeline Accountability Database (NLAD)
• Lifeline Claims System (LCS)
• Representative Accountability Database (RAD)

We apologize for any inconvenience this may cause.
Oct 1, 12:53 EDT
Texas LIDA State Database - System Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 01:00 EDT
Scheduled - Please see the following maintenance notification from Solix (TX):

"All Prepaid Providers,

Please be aware we will be performing system maintenance on Saturday 10/10/2026 (this evening) at 1 AM eastern time and we expect it to be completed by 9 AM eastern before our agents are back online. You may experience delays during this time when utilizing the API’s but please let us know if you have any issues."
Oct 9, 15:55 EDT

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

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